Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.  

WCAC's Job and Education Center (JEC) offers educational and employment programs for youth ages 16-24 who, for a variety of reasons, have fallen off the traditional educational and career pathways. We are seeking two full time Case Managers to provide comprehensive case management, build trust and relationships, and help connect youth to community resources.

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

• High School Diploma or HiSET, Bachelor's degree preferred; related experience considered.
• Demonstrated skills in case management and/or coaching required.
• Experience working with the at-risk youth required.
• Ability to work effectively and cooperatively with staff and clients from diverse cultural, educational and socio-economic backgrounds required.
• Familiarity with Worcester resources preferred.
• Attention to detail is essential. This position will require managing and documenting case notes, and entering data into a database.
• Must be able to multitask and work in a busy environment with a lot of time traveling throughout the community.
• Strong written and oral communication skills.
• Must be proficient in Microsoft Office.
• Bilingual ability preferred.
• Ability to successfully complete a CORI/SORI review.
• Valid driver’s license and reliable transportation required. 

Duties & Responsibilities:

• Establish and maintain a positive working relationship with program partners.
• Establish and maintain a positive mentoring relationship with youth.
• Work with JEC Team to ensure youth have appropriate wrap-around supports as needed.  Make referrals for services as needed.
• Meet with JEC Team every two weeks, and program partners on a monthly basis. Attend Worcester youth resource and employment related meetings, as appropriate. Weekly CM meeting, outreach meetings and/or professional development trainings as scheduled.
• Maintain detailed client files of youth to meet funder compliance requirements. Maintain strict confidentiality of clients.

Send cover letter and resume specifying position via email to hr@wcac.net or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. 

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

WCAC is seeking a full time Family Support Advocate to partner with first-time, young moms and dads to provide coaching and support navigating the ups and downs of parenting. The Family Support Advocate will provide program participants with home visits, advocacy, support, assistance, and education to help them achieve optimal health, development, family stability, and function in their communities in accordance with a participant generated family goal plan.

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

• Minimum High School Diploma or HiSET equivalency. Associate’s degree preferred.         
• Experience working with infants, toddlers, adolescents, and young families.
• Experience working with adolescents in one-on-one and group settings.
• Experience working with diverse populations.
• Ability to demonstrate empathy and advocacy for participants.
• Demonstrated ability to establish supportive, non-judgmental relationships with others.
• Expressed desire and motivation to provide home visiting services to infants, toddlers, adolescents, and families.
• Excellent verbal and written communication skills.
• Ability to speak Spanish, a plus.

Duties & Responsibilities:

• Maintain caseload up to twenty participants.
• Work with each participant family to coordinate services, report observations, and seek instruction and guidance specific to each family's needs.
• Educate participant families about the importance of early and continuous prenatal care and positive habits to enhance pregnancy outcome. 
• Educate families on infant, toddler and adolescent development, family health and nutrition as well as self-sufficiency and safety.
• Assist parents and family members in learning effective interaction and parenting skills with infants and toddlers through positive role modeling and providing current information on relevant topics for the parents.
• Support young parents in their social, environmental and health needs by identifying services, community resources and informal networks.
• Assist participant families to identify their individualized goals and objectives and how to plan for successful achievement of their plan. Help them to identify barriers and solutions to overcome the barriers through self- sufficiency or available services or programs.
• Assist participant families to learn parental coping strategies, and to expect realistic accomplishments of their child based on their child’s developmental stage.
• Make the necessary referrals to appropriate services, with participants’ consent, such as Early Intervention, when ASQ scores are low.
• Assist with preparation, facilitation, and co-facilitation of group sessions. Provide child care for participant group sessions as assigned.
• Coordinate transportation for participants to attend group programs and events if pre-approved.
• Participate in case conferences and coordination, bi-weekly team meetings, and individual weekly supervision.
• Identify new referral sources and recruit new participants for program through community outreach and collaboration with other human service providers.
• Provide referral assistance for families contacting the program who do not meet the criteria for Healthy Families of Southern Worcester County. This includes providing referrals to other Healthy Families programs as well as to appropriate program and agency affiliations.
• Maintain and track participant program contacts by completing required forms and entering accurate data into the PDS (Participant Data System) computer tracking system within appropriate timeframes, and from a strength-based perspective.
• Promote cultural awareness and diversity practices within the program and the agency.

Other Requirements:

• Ability to successfully complete a CORI/SORI reviews biannually.
• Valid driver’s license and reliable transportation.
• Physical requirement, ability to climb stairs and lift up to 40lbs.
• Flexible schedule to accommodate program and family’s needs.
• Complete all required Children’s Trust (CT) and agency orientation and training.  

Send cover letter and resume specifying position via email to hr@wcac.net.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law. 

About us: Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

We are seeking a Family Advocate to join our team. The Family Advocate is responsible for working with families to help them realize their self-sufficiency goals. The successful candidate will support the role of parents and family well-being by encouraging parent involvement in Head Start while providing advocacy, case management and social service guidance based on family goals. Responsible for recruiting eligible children and introducing families to all Head Start options and other WCAC programs. Identifies child and family needs for center-based families and provides referrals, advocacy, and follow-up.  This is a full time, school year position,  Monday to Friday 8:00am - 4:00pm based at our Southbridge center. Bilingual candidates are strongly encouraged to apply.

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Qualifications:

• Associate degree in Human Services and at least 2 years’ experience in human service field.
• Ability to work cooperatively and effectively with a diverse population.
• Knowledge of community resources in Southern Worcester County.
• Strong computer skills and working knowledge of Microsoft Office and the ability to learn agency systems such as ChildPlus.
• Excellent interpersonal and communications skills, verbally, written, and virtual.
• Bilingual preferred.

Duties and Responsibilities:

• Assist with the recruitment and intake process of new families.
• Ensure weekly meetings are completed to discuss 3-5 children and communicate with supervisor by email when meetings do not occur and the reason. Provide documentation of weekly meetings.
• Coordinate and lead Case Management meetings and be prepared to report outcomes on any referrals, follow-up and actions discussed. Utilize case conferences with outside community agencies as necessary.
• Conduct a minimum of two (2) home visits per year, per family, (including summer months) or as needed, to facilitate family plans, assist families in identifying and achieving needs, follow up on referrals and to work on the Family Partnership Agreement.
• Contact all families monthly to serve as a “check-inâ€. When a family falls into a high-risk category, Family Advocate must conduct a home visit at least once a month.
• Schedule and attend monthly workshops, speakers, and parent activities for the Center Committee meetings.
• Observe in the classroom a minimum of 2 hours per month.
• Meet with Early Head Start Staff monthly (at a minimum) to coordinate services for families in the dual program.
• Provide a month end closing report to Family Engagement Coordinator.
• Monitor attendance of enrolled children and conduct a home visit when a child has been absent for two consecutive days without any contact.
• Coordinate orientation process for families with the site supervisor. Prepare orientation paperwork and attend sessions.   
• Complete all required documentation pertaining to the program using electronic database management system (Child Plus). Ensure that all related family information is entered, scanned, and updated in a timely manner; Including but not limited to communication with parents, PIR information, upload necessary documentation that include family reviews, case management, custody documentation, and any other documentation related to Social Service. Assure documents in children’s files match ChildPlus data.
• Develop a working knowledge of community resources and act as liaison between community resources and families. Make referrals and arrange transportation with families when necessary to community service providers, medical, and dental offices, and other appointments as necessary. Encourage and support families advocating for themselves in the community. 

Other Requirements:

• Valid driver’s license and reliable transportation.
• Ability to successfully complete a CORI/SORI/DCF/finger printing review every two years.
• Evening hours may be required to meet the needs of the families and programs.
• Mandatory physical every two years and evidence of negative Mantoux test per DEEC requirement.
• CPR and First Aid certificate for infants and children required.

Send cover letter and resume specifying position via email to hr@wcac.net.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law. 

About us: Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.